The rule
Staying inactive or missing reliability behaviors — like leaving a job incomplete — triggers an account pause. It's temporary and reversible; deactivation is permanent and different.
Why it matters
You keep your account and can finish jobs already on your schedule — you just stop getting new job offers until the pause lifts.
What counts as a violation
Going roughly a year without completing jobs (tracked in 3-month periods) can trigger a "Disengaged" pause. So can reliability misses: an incomplete job, repeated incomplete first visits, claiming a lot of jobs in a short window, or rescheduling more than once in 7 days for your own availability or condition.
Consequences
Jobs left incomplete while paused still count against your Percent Jobs Completed, regardless of tier. A pause alone doesn't end your account, but repeated misses can lead to bigger account actions.
What to do instead
If you have jobs on your schedule, complete them — for a new Pro, finishing 3 jobs reactivates your account. Other pause types lift on their own after a set time; "Disengaged" never lifts on its own. Contact Support if yours doesn't clear.
What you need to know
Job offers stop arriving while your account is paused.
If something goes wrong
Still shows "Disengaged" after reactivating? It's a tier, not a pause status — it updates only at the start of next quarter, not on reactivation.
Completed jobs but still paused? See What to do instead — and if it's a "Disengaged" pause, contact Support with when your job offers stopped.
Your outcome
The ability to receive job offers resumes once your account status is active again.
Was this article helpful?
Thanks — glad it helped.