The rule
Damage Claim Protection is a separate $1.50 fee on every completed job, and it funds the plan that covers damage to a customer's property during service. Customers hear it called the Property Protection Program. To see it, open the menu, tap Settings, then Billing. Under Activity, each completed job's $1.50 is its own line. To narrow the list, tap Filter, then Fees. Reach Gold or Platinum and the fee stops; drop below Gold and it resumes.
Why it matters
The fee protects the customer's property, not you — it doesn't cover your own equipment or any injury to you. You accept the program once, during onboarding's "Accept damage fee" step.
What counts as a violation
Nothing — the fee is automatic on every job, not tied to anything you did. Filing or being named in a damage report never touches your payout. Licensing is still yours to handle — see State licensing and insurance requirements.
What to do instead
If a customer asks whether you're insured or protected, skip the word "insurance." Say: "If anything is damaged during your service, we have a dedicated Property Protection Program to help. You can report it directly through the app — go to Services, select the last service, tap Report a Problem, then 'There was damage to my property,' fill in the details, and submit. The Property Damage team handles it in-house." Don't produce proof of insurance if asked, and don't say what the program will or won't pay.
If something goes wrong
"What is this $1.50?" Damage Claim Protection, a separate $1.50 fee, automatic until Gold — not a charge for something you did.
"I have my own insurance — why am I still paying?" The fee isn't tied to your own coverage; only Gold/Platinum waives it.
"I hit Gold but still see the fee." The $1.50 follows the tier you had when you completed the job, so jobs completed before you reached Gold keep it. If a job you completed as Gold or Platinum shows it, contact Pro Support in the app and have the job's date and address ready.
"Does it cover my equipment or an injury to me?" No — customer property only.
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