The question
When your first payout goes out, why it can wait a little longer than the ones after it, and what to do if it isn't showing.
How it works
A completed job credits your balance right away. There's no minimum number of jobs or weeks. We send payouts every Monday, and they include the jobs you've completed by then, so a job you complete on Sunday is in the next day's payout. When it shows up in your account depends on your bank. Banks can take longer around holidays.
Your first payout goes out on the Monday after you complete your first job, once Stripe, the company that handles your payouts, has confirmed your tax info and bank info. If something in your bank info is wrong, your first payout waits until it's fixed. Some first payouts get a routine review before they're released. It's not a sign anything is wrong. After that you're on the standard weekly payment cycle.
What you control
- Update your Bank Info (Settings → Bank Info) and Tax Info (Settings → Tax Info) in the app, ideally before your first job.
- Itemized earnings: in the menu, tap Settings, then Billing. Each job you complete shows under Activity, listed by day, and Last payout shows your payout once we've sent it. The list opens on "since last payout," and you can filter by category or switch to "all time."
- Tax info matters beyond your first payout too. If it's still incomplete once your unpaid earnings reach $600, your payouts pause until it's done.
- If something in your bank or tax info is wrong, your first payout waits until it's fixed.
If it's not showing up
- Your first payout isn't showing. Check Billing in the app for a "Last payout" entry. If nothing's there, confirm your bank routing/account number and SSN/EIN are correct. Your first payout goes out on the Monday after your first completed job, once Stripe has confirmed your tax info and bank info.
- You see the payout in the app but it's not in your bank yet. We send payouts every Monday, and when it shows up depends on your bank. Banks can take longer around holidays. Check with your bank first, then contact Pro Support in the app. Have the payout's date and amount ready.
- Still stuck after those checks. Double-check your routing/account number and SSN/EIN. Then contact Pro Support: menu (three lines, top left) → Support → Send a Message → Account and Billing → Ask about payout. If Stripe flags a problem you can fix yourself, the app shows an "Action needed to receive payouts" notice when you open your dashboard, with a button that takes you to the fix: "Update Tax Info" for a tax-info problem, "Connect Bank Account" for a bank-account problem, or "Accept Terms of Service" (which also opens Tax Info) if Stripe needs you to accept its terms of service again. If your verification is still processing, or Stripe hasn't flagged a new problem since your account was set up, the app shows nothing. Pro Support can confirm your status.
- Your account type isn't accepted. Some account types, like PayPal and Venmo, can't be verified by Stripe, the company that handles your payouts. Check Settings → Bank Info and switch to a supported account if needed.
- It still isn't there and everything above checks out. Contact Pro Support the same way, with the payout's date and amount ready.
Bottom line
Once your first payout clears, you're on the same weekly schedule as every Pro: paid every Monday for the jobs you've completed, regardless of your tier.
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