What you're producing
Clear before and after photos at every visit, not just when the app requires them. Keep your location on while you work, and file a Property issue report whenever you can't finish part of a job. These habits protect your payout when a customer disputes a job.
How it works
Complete a job, any job, any service, and take clear, on-site, same-day before and after photos: all four sides of the property on a new customer's first full-scope visit, or just the serviced area on a partial-scope visit.
If the customer later disputes the job, the evidence on file is what stops your payout from being held automatically the moment the dispute is filed. Your after photo and the app's record of you at the property are the record of the visit. If you couldn't finish part of the job, the report you filed before you left is part of it too.
The most common miss is skipping photos on visits the app doesn't require them for. Take them every time, before a dispute ever happens.
What you need to know
- Photo capture is in the job completion flow. It's where you take and submit before and after photos.
- Property issue — on the job, tap View Job Details, then the three dots next to the service, then Property issue. File it instead of completing the job, before you leave, when something stops you from finishing the full job. After you file it the app asks for after photos, so take them of the part you finished. It's not a substitute for before and after photos. There's no in-app place to leave a general note about a visit. If something's worth flagging, use this flow or Pro Support.
- Pro Support. Contact them if a photo won't upload or you need help with a disputed job.
What good looks like
Every visit, take a clear before photo and a clear after photo, not just on services where the app requires it. A good photo is:
- Taken on-site, the same day as the service. A photo from a different day or an old visit won't hold up.
- Clear and in focus, not black, blank, or duplicated.
- Distinct. The after photo has to look different from the before photo and show the completed work.
- Of the right service and the right area. A photo of the wrong yard or job type doesn't count as evidence for the dispute in question.
For a new customer's first full-property visit, photograph all four sides: front yard, back yard, left side, right side. If the service only covers part of the property, photograph the areas you serviced.
The one place the app already ties photos to pay is a return-visit fix: complete one without at least one after photo and you lose $7 from your trip fee.
Reporting a property issue is a separate flow from routine photos. It's for something stopping you from completing the job. File it instead of completing the job, before you leave, since filing it is what completes the job. It can't be filed once the job is complete. Take after photos of the part you finished.
What it costs you
If a customer disputes a job, the evidence on file is what keeps your payout from being held automatically the moment the dispute is filed. Whether a hold applies depends on your tier, the type of visit, and the dispute itself. The photos and the location record can't be added after the fact once you complete the job.
Common mistakes
My before and after photos look too similar. Retake the after photo so it clearly shows the completed work, from a different angle or distance if needed.
A photo won't upload, or shows blank or black. Take photos with your phone's camera first, then upload through the app, so you have the originals even if the upload fails. Retry with the saved photos. Still stuck? Restart or reinstall the app. If the app lets you complete the job anyway, complete it and keep the originals. If you still can't get photos uploaded, contact Pro Support in the app. Have the property address and the photos ready.
I forgot the after photo and the job is already marked complete. There's no way to add a photo to a completed job. Make the after photo part of finishing every visit before you leave.
A customer disputed my job and I don't think it's fair. On a mowing, pool cleaning, or instant-quote job, respond within the 24-hour window in the app or web panel with your side and any photos you have. For any other service, contact Pro Support. Those disputes are handled manually.
My payout was held and I don't understand why. If the job was missing the evidence a dispute needs, a hold can apply automatically the moment a dispute is filed, depending on your tier, the visit type, and the dispute itself. The Payout Held message in the app names which evidence was missing. Contact Pro Support with any photos or evidence you have if you believe the hold is wrong.
Check your work
Every visit
- Take a clear before photo when you arrive, showing the property's condition before you start.
- Complete the service.
- Take a clear after photo showing the completed work.
First visit for a new customer (full-property scope). Photograph all four sides: front yard, back yard, left side, right side. If your visit only covers part of the property, photograph just the areas you service.
If you can't finish part of a job. File the report instead of completing the job, before you leave.
- On the job, tap View Job Details.
- Tap the three dots next to the service.
- Under Property issue, tap what blocked you (for example Gate locked), then Next.
- Under Where on the property? (from the street), check the areas you couldn't get to, then tap Next.
- Tap Confirm.
- That completes the job, and the app asks for after photos. Take after photos of the part you finished.
If a photo won't upload: shoot with your phone's camera first, retry with the saved originals, restart or reinstall the app, and if the app lets you complete the job anyway, do it and keep the originals. If you still can't get them uploaded, contact Pro Support in the app. Have the property address and the photos ready.
Taking clear before and after photos at every visit, keeping your location on while you work so the app records your arrival, and filing a Property issue report whenever you can't finish part of a job is what keeps a dispute from automatically costing you your payout. It also gives Pro Support what they need to review a dispute quickly, and it's the same habit that avoids that $7 hit to your trip fee on return-visit fixes.
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