Disputes & reviews
A customer has said something about a specific job, and the Pro wants to know what it means or what to do next.
6 articles
Clear before and after photos at every visit, not just when the app requires them. Keep your location on while you work, and file a Property issue report…
Keeping property details up to dateYou learn something new about a property: a gate code, a pet, a hazard, or an access change. You can't edit a property's shared details…
Understanding your review flagsWhat a customer picks when they rate a job below 4 stars: quality, partial completion, no work done, or property damage. And the habits that keep a job…
What drives your customer ratingsWhere to see your rating, what moves it, and what Pro Support can tell you. Customers have 5 days after a job to rate it 1 to 5 stars. One review per job…
When you get a trip feeNo photo is needed for a skip, an obstruction report, or a customer cancelling while you're heading over. Take one anyway, since it's your…
Why payout differs for same-size yardsTwo properties that look the same size to you can pay differently. Here's why, so you can tell a normal pricing difference from an actual error…
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