What triggered it
Sprinkler heads in the mow path are one of the most common damage claims we see. This covers checking for them before you mow, and what to do if you hit one.
What to do right away
Walk the yard for sprinkler heads before you start, and mow around any you find. If you hit one: stop, shut the water off if you can do it safely, and report it before you leave.
To report it in the app:
- On the job, tap "View Job Details."
- Tap the three dots next to the service, then under "Other," tap "Contact Support."
- For "What is the issue you're experiencing?" pick "Service," then "Report damage at the property."
- Write what happened and the property address, add your photos, and tap Submit.
A job comment isn't a report — the most common mistake here. If you hit a water line and you're not sure whose it is, report it anyway. You don't have to decide who owns it. Your own insurance is separate from reporting to us. Do both.
Don't repair a head you broke or send a quote for it. Your customer arranges the repair.
What to document
Photograph any head that's already broken before you mow. That photo separates pre-existing damage from damage from your visit. If you hit one, photograph it before anything's moved, then attach the photos to your report.
Who to contact
Report through Contact Support. Reporting doesn't change your payout, and Pro Support takes it from there. The customer can also file their own report. Either way, the team that handles damage claims investigates and decides. Fault isn't decided at report time.
Already left? Report as soon as you realize. No deadline closes you out. Customer says it was already broken? A pre-mow photo settles it. Customer asks who's paying? Tell them a report is going in and the team will follow up. Don't discuss fault or cost on-site.
Why it matters
Unreported damage usually still reaches us through the customer. But it arrives without your photos or your side of what happened, so the investigation runs on their evidence alone. Leaving water running turns a small problem into a big one fast. A minute-long walk-around avoids nearly all of this.
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