Safety & incidents

You're at a job and can't get through a gate — it's locked, or the code you were given doesn't work — and it's blocking part or…

A loose or aggressive dog is blocking safe access to all or part of a property. It's handled like any blocked-access issue, through the…

Pet waste is blocking part or all of the yard. You're not required to touch it or work around it: it's a health hazard. Mow what's safe…

Your phone dies, breaks, or becomes unusable mid-workday — or it's lost or stolen. Keep working if you can, on a borrowed phone, a tablet, or your…

Sprinkler heads in the mow path are one of the most common damage claims we see. This covers checking for them before you mow, and what to do if you hit…

Weather turns unsafe while you're on a job: lightning, heavy rain, or ground too wet to mow without tearing it up. Stop work right away. If the rain…

You arrive and the ground's too wet or muddy to mow safely: standing water, footprints or tire tracks that stay visible, the mower slipping, ruts…

A customer at the door says they never signed up, doesn't recognize the service, or turns hostile about you being there. Stay calm and don't…

Nobody's home when you arrive for a scheduled mow. Proceed — service is contactless. No waiting, no knocking, no messaging and holding. Not being…