What triggered it
You arrive at a job you claimed and find the lawn already mowed by another Pro — an internal double-booking. You didn't do anything wrong.
What to do right away
Check the full job scope first (full property, front, or back yard only) — confirm all of it is actually done. All done? Tap "Lawn already mowed/hasn't grown," pick "Lawn already mowed," and submit. Only part done? Mow what's left and report a partial completion for the rest with "Other" as the reason and a note that it was already mowed.
Who to contact
Whether a trip fee is credited depends on your tier and this property's quarterly limit — Blue, Silver, Gold, and Platinum qualify; Bronze, Intro, Red, and Disengaged don't. Check your earnings/balance to confirm it landed. Contact Pro Support if you're on an ineligible tier, the credit doesn't show up, or it won't submit.
Why it matters
Marking the job complete instead of reporting it pulls your pay back and can trigger a dispute and a low rating. The skip still counts toward your completion rate — it isn't excluded as a platform error — but it doesn't put your pay or account at risk the way marking complete would.
Was this article helpful?
Thanks — glad it helped.