Day-to-day operations
Problems that come up on a job a Pro has already claimed.
7 articles
You arrive at a job you claimed and find the lawn already mowed by another Pro — an internal double-booking. You didn't do anything wrong. Check the…
Equipment failure during a jobEquipment can fail on the way to the job or once you're there. Here's what to do for each. En route: If your truck breaks down, see if it's…
Lawn already mowed when you arriveYou arrive for a scheduled mow and the lawn's already been cut — by the customer, a neighbor, another lawn care provider, or another Pro who got…
Long grass 9–15 inchesGrass at 9–15 inches gets an automatic fee, no customer approval needed. At 16"+, the app needs a customer-approved quote — if the customer declines…
Property line unclear when you arriveNo fence or marker, a line the customer and a neighbor disagree on, or a neighboring lawn that looks like it's part of the job. Knock first — if the…
Reporting a Mow Not Needed Skip and Trip Fee EligibilityUse a Mow Not Needed skip when you arrive and the lawn genuinely doesn't need mowing — already cut, hasn't grown enough, or the customer told…
When a job looks cancelledA customer says they didn't book or already cancelled — or a cancelled job is still on your calendar. Rare: most cancellations clear right away…
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