The question
Two properties that look the same size to you can pay differently. Here's why, so you can tell a normal pricing difference from an actual error before you contact Pro Support.
How it works
Two same-size yards can legitimately pay different amounts. You're paid the payout the job showed before you claimed it, and that payout isn't based on your yard's exact square footage. If the gap still looks off after you check the reasons below, that's when to look further (see What you control below).
- What sets the payout. Each job's payout is set by the yard's size range, where the property is, how often it's serviced, and how the job came to you. Sizes are grouped into ranges, so two yards you'd call the same size can be in different ranges and pay differently.
- How the job came to you. An instant quote's payout is set for you before you see the job, while a quote you price yourself pays the price you enter. Comparing payouts across those isn't like-for-like. They're set differently, not broken.
These are the drivers behind that difference. They don't promise that every dollar of difference between two jobs is fully explained by them alone.
What you need to know
- Billing in the app: open the menu (three lines, top left), tap Settings, then Billing. Each job has a line under Activity. Open it to see its date, amount, tax, and fee.
- How the job came to you: a regular pre-priced job, an instant quote, a quote you price yourself, or a recommended or required service you started. It's one of the things that sets the payout.
What you control
- Open the menu (three lines, top left), tap Settings, then Billing, and find the job you're questioning under Activity. Open it to see its date, amount, tax, and fee.
- Think back to how each job came to you: a regular pre-priced job, an instant quote, a quote you price yourself, or a recommended or required service you started.
- If the two jobs came to you in different ways, that's most or all of the difference. They aren't priced the same way to begin with.
- If both jobs came to you the same way and the payout still looks wrong for the property, contact Pro Support in the app. Have the job's date and address ready.
If it still doesn't add up:
- Same way, but the payouts still look different for similar-sized properties: contact Pro Support in the app with the job's date and address. The payout on a regular job doesn't change. If it doesn't work for you, you can drop the property and we'll offer it to another Pro: on the job, tap View Job Details, then the three dots next to the service, then Remove property from schedule.
- Does a higher tier get paid more? No. A job's payout doesn't change with tier. It's set by the yard's size range, where the property is, how often it's serviced, and how the job came to you.
- Comparing an older property to a newer one: a property you've had for a while can pay on the rate it started with.
- An incomplete quote you priced yourself, tied to the job: contact Support so they can walk through it with you before you take further action on that property.
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