What triggered it
A customer says they didn't book or already cancelled — or a cancelled job is still on your calendar. Rare: most cancellations clear right away.
What to do right away
Don't mow it. Skip it: Today's Jobs → the job → View Job Details → three dots on the job card → Service Scheduling issue → "Customer told me to leave" → "To skip this mow" → "Customer said not to mow" → Submit, with any detail in "Anything else we should know."
Who to contact
Need Support to look into the job, not just clear it? Three dots → Contact Support → Scheduling → "Report a scheduling problem" — add the property address; the form doesn't capture it.
Why it matters
A cancelled job has nothing to mark complete, so mowing it doesn't get you paid, and it risks billing errors. If you already mowed it, keep your photos ready in case Pro Support asks. Skipping it keeps the hit to completion rate only — the cancellation still counts — and may qualify you for a trip fee. A late mark on it doesn't count against you.
If something goes wrong
A cancelled job can keep showing a while after you're unassigned — not proof it's live. Update your app; if it still won't clear, send Pro Support a screenshot, app version, and device details.
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