What triggered it
You arrive for a scheduled mow and the lawn's already been cut — by the customer, a neighbor, another lawn care provider, or another Pro who got there first.
What to do right away
Skip the job: Tasks → Today's Jobs → View Job Details → three dots on the job card → Service Scheduling issue → "Lawn already mowed/hasn't grown." You don't need to figure out who mowed it — every situation is handled the same way.
Who to contact
Whether a trip fee is credited depends on your tier and this property's quarterly limit — Blue, Silver, Gold, and Platinum qualify; Bronze, Intro, Red, and Disengaged don't. No photos needed — check your earnings later to confirm it landed, since the "service skipped" email never mentions the fee. Still eligible and it didn't post, or the flow won't submit? Contact Pro Support.
Why it matters
Marking the job complete instead of skipping it can look like claiming payment for work you didn't do, which risks a dispute or account review. Skipping with the reason that matches what you found is what gets you paid fairly and keeps your record clean.
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