When this applies
Job alerts need two switches on: the in-app "Push Notification" switch under "Job Notifications" and your phone's own notification permission — a separate, phone-level setting. If either is off, you won't get alerts, even if the other looks fine. Jobs also go out by email (and text, tier-permitting), so you may still see job alerts by email even if push notifications aren't coming through.
What to do
- In the app: hamburger menu ☰ (top-left of the Task Dashboard) → Settings → Notification Preferences. Under "Job Notifications," turn on "Push Notification," plus "Email" and "Text Message" if you want those. "Customer Messages" has its own "Email," "Text Message," and "Push Notification" switches.
- iPhone: Settings → Notifications → [app name] → turn on Allow Notifications. Using Focus or Do Not Disturb? Add the app to your allowed list.
- Android: Settings → Apps → [app name] → Notifications → make sure notifications are allowed. Using Do Not Disturb? Add the app to your allowed list.
- That screen shows each time you open the app until your phone allows notifications for it. Tap "Go to Settings" if you see it, or open your phone's Settings, find the app, and turn on Notifications. Then reopen the app.
- If you reinstall the app, redo steps 1–3 to turn notifications back on — reinstalling resets your phone's permission.
What happens in the app
- Settings → Notification Preferences (hamburger menu ☰, top-left of the Task Dashboard) — turn on the "Push Notification" switch under "Job Notifications," plus "Email" and "Text Message" there if you want those.
- Phone Settings → Notifications — the separate phone-level permission, not the same as Location permission.
- Pros Web → your name (upper right) → Settings → Profile → scroll to Preferences — the "Receive new job offers" toggle there pauses your account (turning it off blocks all new job offers). It's not a notification setting — manage alerts with the "Job Notifications" section in the app instead.
How you'll know it's done
With both switches on, you'll get alerts by push, email, and (tier-permitting) text the moment a job's available — so you can claim it faster.
Not getting alerts?
- Recheck both — the in-app switches under Job Notifications ("Push Notification," plus "Email" and "Text Message" if you want those) and your phone's notification permission — and make sure Do Not Disturb/Focus isn't silencing the app. Still nothing? Reinstall once, recheck both, then contact Pro Support.
- Red/Disengaged tier and missing texts? Expected — email and push still work; it's a tier rule, not a settings issue.
- Not seeing many offers, period? Season, demand, and tier affect volume too — contact Pro Support to dig into it.
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