When this applies
New job offers appear on your Available Jobs map. Most are within about 15 miles of your starting point or the jobs already on your route that day. It isn't a hard line, so some can come from further out. Higher tiers see them first. Open a job to review the details, then claim it or decline it with a reason.
Key facts
- Declining before you claim is a real, safe action — you don't need to just ignore an offer you don't want. It returns the job to the marketplace for another Pro.
- Once you tap "Decline customer," the offer leaves your Available Jobs, and there's no way to undo it in the app.
- Four reasons: Payout too low, Location doesn't fit schedule, We're at capacity, or Other. Pick whichever is honest — the one you choose doesn't affect future job matching.
- Declining never affects your tier or rating, and there's no warning on the decline screen saying otherwise. Only accepting a job and then rescheduling, dropping or leaving it incomplete affects your standing.
- Offers that don't make sense for your area usually mean an outdated starting point. Update it.
What to do
- Open Available Jobs and tap a job to review the property, route, and service details.
- To claim, work through five screens — each is something you agree to, not just read: Location Details (yard size, gate width) → Route Map (distance from your starting point) → Service Info (service, frequency, grass height) → Scheduling Policy → pick your crew and tap Send and claim, which sends an intro message to the customer.
- To decline, open Available Jobs, tap the job, and tap Not Interested. Pick your reason: Payout too low, Location doesn't fit schedule, We're at capacity, or Other. For Other, type the reason. Then tap Decline customer. Any claim screen's Not interested option gets you here too.
How you'll know it's done
Nothing else is needed from you — declining costs you nothing. An empty map or a slow stretch is usually low supply, an outdated starting point, your tier, or the season, not a decline held against you. Contact Pro Support if it continues.
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