The question
When you reschedule a job, the app asks why — pick the reason that actually matches your situation, every time.
How it works
The reason you pick feeds straight into automatic checks on your account, with no human review — based on which reason you picked and how often you've rescheduled recently. No option is a free pass: every reason carries some consequence. How often matters as much as which one — two reschedules in a short window is different from one. First visits are the most sensitive job you can move; if one can be kept, keep it.
What you control
You choose from a list built for the service you're rescheduling — the 9 reasons, in picker order: Customer Request, Equipment, Another day works better, Holiday, Inclement Weather, Lawn Too Wet, Medical Issue, Personal Reason, Running Behind. If a customer asks you to move a job for weather, pick the weather reason, not Customer Request. Before rescheduling: name the real cause in one sentence, find the matching option (Lawn Too Wet beats Inclement Weather if it's not raining but the ground's soaked), and on a first visit, check whether the original date can still work — unless the ground is saturated. Once submitted, the reason is final.
What to tell the customer
They get an automatic notice naming the reason in plain language — for example, "due to inclement weather." They won't see which option you picked from the list, just the plain description.
Consequences
Rescheduling too often in a short window can pause your account for a few days and move properties off your schedule. Doing it on a first visit puts your account in a 7-day status instead — not a pause, doesn't stop job offers, but still worth avoiding. The checks run automatically; there's no human review.
If something goes wrong
Picked the wrong reason? You can't edit it once submitted — contact Pro Support with what happened, ideally before the service date. If the job's already on the right day, leave it; rescheduling again just to fix the reason can trigger the same checks a real reschedule would. Otherwise, submit a new reschedule with the correct reason.
App won't let you reschedule? Contact Pro Support before the date passes and tell them what you're seeing.
Account paused or jobs disappeared? Contact Pro Support with when offers stopped or which properties vanished.
Your outcome
Pick the true reason and reschedule only when you need to, and the automatic checks stay out of your way — you keep your schedule and your customers. It also means the record backs you up if you ever need Pro Support's help.
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