The decision
When bad weather threatens a scheduled job — active storms, lightning, ground too wet to mow, or extreme heat or cold — or a customer asks you to move a visit, decide whether to reschedule, and if you do, how to do it without it costing you.
Your options
Two weather reason codes cover different situations: Inclement Weather — active storms, lightning, or extreme heat or cold that makes mowing unsafe or impractical. Lawn Too Wet — the ground or grass is saturated enough that mowing would damage the lawn or your equipment.
What to weigh
Is the weather actually bad enough to affect the work or your equipment, or is it light rain that won't change the job? Don't mow on wet or damp grass — it leaves clumps, tears the grass, can leave tire ruts or stains, and is a safety risk. Stop immediately if there's active lightning. Not sure whether to reschedule or just complete it on your next visit? Ask — skipping to the next visit is sometimes the better option.
If this, then that
If it's only light rain and the grass isn't wet or damp, proceed as scheduled. If conditions are reschedule-worthy, pick the matching reason code and move the job before the scheduled date passes — the cutoff is 9 PM property-local on the last day of the service window.
What each path means
Reschedule in time and the job stays yours, but it can still affect your % Jobs Completed metric if it moves the job outside the customer's service window — inside doesn't count, outside does, no grace period. Miss the cutoff and the job goes to another Pro; you can't move or complete it yourself anymore. Mow anyway in genuinely unsafe conditions and you risk damaging the lawn, your equipment, and your own safety.
What you need to know
The Reschedule Job screen asks for the new date and reason — Inclement Weather or Lawn Too Wet. The details note is optional for Inclement Weather, required for Lawn Too Wet. The new date can be up to 2 years out, and the reschedule option appears once the job is within 14 days of its date (app-wide, not weather-specific).
What to do
Tap the three dots next to the service in Job Details, then Reschedule your service in its own Reschedule section. Pick the new date, choose Inclement Weather or Lawn Too Wet, add the details note if required, and submit. A reschedule outside the customer's service window sends them an automatic notice naming the reason; one inside the window sends none — if the customer asked for the move and it stays inside the window, tell them yourself.
If something goes wrong
App won't let you reschedule? That's usually the 14-day window not open yet — if you're within it and still blocked, contact Pro Support before the date passes.
Missed the window? If it's past 9 PM property-local on the last day, the job's gone to another Pro — contact Pro Support to confirm status.
Was this article helpful?
Thanks — glad it helped.