What triggered it
Nobody's home when you arrive for a scheduled mow.
What to do right away
Proceed — service is contactless. No waiting, no knocking, no messaging and holding. Not being home is never grounds for reporting a full obstruction, especially on a first visit. If your customer asked to be there (in the notes or in a message to you) and nobody's home, send them an Inbox message to say you're there, then do the job as usual. You don't need to reschedule or skip it.
Knocking only applies when something is blocking you — a locked gate, a pet in the yard, a car in the way. If access is genuinely blocked, service what you can reach, then report it before the job is complete: on the job, tap View Job Details, then the three dots next to the service. Under Property issue, pick what's blocking you (like Gate locked), choose the areas you couldn't reach, add a note on what you finished, and submit. See Locked gate or wrong gate code for what partial versus full obstruction means for your pay.
When you're heading out, tap View Job Details on the job and confirm when the app asks. It lets anyone home clear a pet, gate, or car. Check property notes too.
What to document
Add after photos when you finish, and keep location on while you work so your arrival at the property is recorded. On iPhone, set it to "Always." On Android, set it to "Allow all the time" with precise location on. With nobody there to see you, those are what show you did the job.
Who to contact
Need them for something specific? Message through the Inbox instead of catching them on-site.
Why it matters
Skipping a job you could've done leaves a property unserviced for nothing.
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