What triggered it
Weather turns unsafe while you're on a job: lightning, heavy rain, or ground too wet to mow without tearing it up.
What to do right away
Stop work right away. If the rain stops and the grass is dry enough to mow, finish the job and complete it before 9 PM. If it's still wet, reschedule the rest of the job. You don't need a photo.
To reschedule:
- On the job, tap "View Job Details."
- Tap the three dots next to the service, then "Reschedule your service."
- Pick the new date. Choose "Inclement Weather" for storms or heavy rain, or "Lawn Too Wet" for ground that's too soft or muddy to mow safely.
- After you submit, check the customer chat. If the message with the weather and the new date is there, you have nothing else to send. If not, send the new date and that it was the weather.
The customer also gets an automatic email with the new date. It names the reason for "Lawn Too Wet." For "Inclement Weather" it says "due to an unexpected issue."
Already finished part of the yard? Don't mark the job complete. Reschedule the rest and go back to finish it. The big mistake is stopping and never coming back, so always reschedule the remaining part.
Who to contact
A job must be marked complete or rescheduled by 9:00 PM property-local. The reschedule option only appears once the visit is within 14 days of today. Past 9 PM and the job is still on your schedule? Reschedule it now. That keeps it yours unless another Pro takes it first.
Don't see a weather reason? If you only see skip reasons, you're on the skip screen. Weather isn't a skip. Go back to the three dots and tap "Reschedule your service." Still missing, or the app still won't let you reschedule? Contact Pro Support. They can reschedule it for you.
Customer upset? Message them through Inbox and name the real reason, like heavy rain nearby, unsafe lightning, or muddy ground.
Why it matters
Working through unsafe weather risks injury, equipment damage, and property damage. A torn-up lawn costs more than a reschedule. If a customer reports damage from working in unsafe conditions, it goes through the property damage process.
Whether a reschedule counts against your jobs completed depends on the new date, not the reason. Moving it to the next day usually doesn't. Moving it further out does, weather or not. You get full pay once you finish the rescheduled part.
Use "Inclement Weather" and "Lawn Too Wet" honestly. Using them when conditions don't support it can be reviewed as misuse, and a pattern can trigger a conduct review.
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