What you're producing
Trimming is cutting grass the mower can't reach — fence lines, tree bases, posts, walls, under decks, around any fixed obstacle. Edging is different: a vertical cut along driveways, sidewalks, and curbs. Trim every visit.
What good looks like
Cover every area the mower missed: fences (both sides), walls and foundations, trees, posts and signs, irrigation heads and fixtures, gates, steps and decks, decorative rock and other fixed features, and anywhere a low obstacle blocks the mower. Stay about 1–2 inches from the obstacle — close enough to avoid visible strips, far enough to avoid scalping or bark damage. Treat that as a guide, not a hard number you're held to. Near a sprinkler head, stay a few inches away.
Common mistakes
Don't trim over an irrigation head, exposed wiring, or low lighting fixtures — stop and work around them carefully. Keep the guard on. Removing it to extend your reach is a safety risk and voids most warranties. Missed trim spots are a leading cause of quality complaints. Not sure where a property's sprinklers are? Look for them as you go. The account notes may flag them too, but customers can't always say exactly where they are.
Caused damage? Report it right away:
- On the Tasks screen, select Today's Jobs, then the property.
- At the bottom of Job Details, select Other, then Contact Support.
- Choose Service, then Report damage at the property.
- Add the date and time, where the damage is, and how it happened.
- Save photos of the damage to your device first. Then select Upload Photos and add them.
- Select Submit. The report shows in the Job Notes.
Check your work
Work around each obstacle slowly. Keep the cutting head level with the lawn, and check your height as you go. Step back and look at the yard from the customer's perspective before moving on — it's what ensures you've completed the job to the customer's satisfaction.
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