What you're producing
A quote a customer can say yes to. It's either a Manual Quote the customer requested (under Tasks → Manual Quotes) or a service you're recommending. They see your description and your price — photos only on a recommendation; there's no way to attach photos while you're pricing a requested Manual Quote — and can only approve or decline. The description is the whole pitch.
What good looks like
The app requires at least 50 characters — about one sentence, so clearing it doesn't mean the description is any good. A description that gets approved covers:
- What work you're completing
- The property's current condition
- What's included in the price
- Materials or labor included, if any apply
- When the work will be completed, if the quote is approved
- That you've confirmed any unclear details with the customer
Customers often don't realize the day you quote and the day you work are two different visits — a line like "if approved, I'll complete this on [date]" closes that gap.
Common mistakes
Guessing at scope. Message the customer through Inbox first, or choose Quote at Property to see the job before pricing it. Declining a customer-requested Manual Quote won't affect your rating, so there's no downside to confirming.
Pricing blind. Check your number against the typical price range on the price screen.
A service date under 3 days out. The app asks whether the customer confirmed it. If they haven't, it moves the date to the 3-day mark and waits for you to check it and resubmit.
Check your work
Before you submit: does the description say what you'll do, what the property looks like now, what's included, and when? Would a customer reading only this and the price know exactly what they're paying for?
If something goes wrong
The customer isn't responding? Before you send a price, you can decline a request your customer isn't answering. Once you've sent a price, you can't decline it yourself, but your customer can still turn it down. Message your customer to check they saw it. If they don't approve it in time, it expires on its own. Declining a customer-requested Manual Quote before you price it only removes that job from your calendar and won't affect your rating.
Need to change the quote? There's no final review step after you submit. Until your customer approves the quote, you can change it: on the job, tap "View Job Details," tap the manual quote card, then tap "Quote Now." The screen opens as "Update Quote." Go through the price, description, and date again, then tap "SUBMIT." Your customer gets the updated quote to review. Once they approve it, contact Pro Support in the app with the property address and what needs to change.
The customer says the finished work doesn't match? Send your photos — Support can already see your Inbox messages, so you don't need to forward those. That job's payout is held during the dispute review — near the weekly payout run, it can slip a cycle. Work matches what was approved → hold released; doesn't → you get the chance to go back and finish. Your description is your best evidence.
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