The question
You priced a cleanup, some bush trimming, or flower-bed weeding yourself and recommended it to the customer — so how much do you get paid?
How it works
A Recommended Service is different from an Instant Quote (the system prices it) and from a Manual Quote (the customer requests the work and you price it). Here, you spot work the customer hasn't asked for, price it, and recommend it — they have to accept before you do anything.
You're paid the price you enter for the work. When you price it, "Your Price" is your payout, and "Customer's total" next to it adds the platform's share on top, so you can see both numbers without doing any math.
What you control
Pricing a recommended service: decide the amount you want to take home for the job, then price it:
- On the job, tap "View Job Details," then the three dots next to the service.
- Under "Recommendations," tap "Recommend more work/services."
- Pick the service, then tap "PRICE SERVICES."
- Enter "Your Price," how many people, and how many hours. Then pick how often the service should be done ("How frequently should the [service] service be done?") and tap "Next."
- Under "Where on the property?," pick the areas and add the details (at least 50 characters). Photos are optional. Then tap "Next."
- Pick the day, then tap "SUBMIT." Wait for the customer to accept it in the app before doing any work.
Underpriced or missing system prices: if a job's Instant Quote price shows $0 for an add-on, contact Support rather than working around it yourself. If the price just looks underpriced for the work, decline it — don't do the job at that price.
Where to see your payout: when you price it, "Your Price" is your payout, next to "Customer's total." After you send it, "Recommended Details" shows the payout and the customer total. After the job, open the menu (three lines, top left), tap "Settings," then "Billing," and find the job under "Activity." You'll get an email when the customer accepts it, with the date of the work and your payout. There's no push. Until then, the job shows "Quote pending customer approval." Once you complete the job, its payout goes out with your weekly payout. Payouts go out every Monday.
What to tell the customer
Talk to the customer about the price they see, not what you're paid — both numbers are on your quote screen, so use theirs. Ask them to review and approve it in the app. Don't share your payout number. If they ask about the price, tell them the price in the app is the final price for the service, and ask them to review and approve it there.
If something goes wrong
"My payout seems way lower than the job price — is the app taking more than half?" No. On a service you recommend, your payout is the price you entered, and the platform's share is added on top for the customer. To check what the job paid, open the menu (three lines, top left), tap "Settings," then "Billing," and tap the job under "Activity." If it doesn't match your price, contact Pro Support in the app. Have the job's date and address ready. If the gap looks bigger than expected, check whether an add-on was left unquoted or system-priced instead of submitted as a recommended quote.
"The customer pushed back and I lowered the price — now my payout dropped." Yes. You're paid the price you enter, so a lower price means a lower payout, and the customer's total drops with it. To change it before the customer answers, open the recommendation and tap "Update Recommendation."
"The customer says the price seems too high." Tell them the price in the app is the final price for the service, and ask them to review and approve it there.
Entering your price means you're paid what you asked for. Contacting Support on a $0 add-on price, and declining rather than doing underpriced work, is what protects you from working for less than the job is worth.
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