The rule
Your 10th claim in any rolling 24 hours starts a 48-hour pause on your job offers and claiming if you're on Intro, Red, Bronze, or Disengaged. No 24-hour claim limit: Blue, Silver, Gold, Platinum.
Why it matters
The window is rolling, not a calendar day — measured back from now. It counts claims, not scheduled dates. A finished job stays in the 24-hour count.
What counts as a violation
Your 10th claim goes through, then we pause your job offers and claiming for 48 hours. Open offers are deleted and new ones are blocked. Intro and Red Pros with zero completed jobs: reach 10 total claims and claiming pauses until you finish 3 jobs, regardless of the window. A separate rule for 20 claims in 7 days exists in our system, but it isn't turned on — it won't pause you.
Consequences
The pause stops your job offers and claiming — scheduled jobs stay yours, tier and stats aren't touched. It isn't removed on request; it runs its course.
What to do instead
Claim the jobs you can finish on the day each one is scheduled. If you get paused, work the jobs already on your schedule — they're unaffected. The pause lifts on its own after 48 hours, and it can take up to a day longer to clear.
If something goes wrong
Can't claim? If you're on Intro, Red, Bronze, or Disengaged, check whether you've claimed 10 in the last 24 hours. It lifts on its own after 48 hours and can take up to a day longer. Don't think you hit 10? Pro Support can check your account. The pause won't be lifted as a favor — it's a safeguard. If you think it misfired, say so; that's checked as a possible fault. Tier is never affected.
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