The question
There's a cap on how many jobs you can have on your schedule for a given day of the week, and your tier sets it: Platinum 20, Gold 15, all other tiers 10. Claim what you can finish within it.
How it works
The cap counts by day of the week, not one date. A job that repeats weekly counts against every occurrence of that day. To free up room, move a job off that day (reschedule or cancel it) or complete a one-time job. Completing a recurring job frees nothing, since the next visit takes its spot.
Offers for a day also go by your starting point or the jobs already on your route that day, so a job too far from those isn't offered to you. That's a second brake on offers, separate from the cap.
If you reschedule the extra jobs for running behind, we can offer some of your jobs to other Pros, and it can reach past the day you're on. It isn't a way to buy time. See Choosing the right reschedule reason. Jobs that don't get done on their scheduled date also show up in your metrics. Nobody reviews your account first.
What you control
Claim only what you can finish on the scheduled date. Before claiming, look at what's already on the day: jobs, travel between them, and how long each takes you.
Running crews? The cap is one number for your whole account, not one per crew. Plan what each crew can finish inside it, based on availability, travel, and workload.
If a day is going wrong, deal with it early. The later you reschedule, the more of your schedule it reaches.
If something goes wrong
Not getting new job offers? A day stops getting offers once it's full under your tier's cap, and it opens again when a job leaves that day. A job that repeats weekly counts against every occurrence of that day. If a day isn't that full, contact Pro Support in the app and have the days you're missing ready.
Jobs disappeared off your schedule? Rescheduling for running behind can reassign jobs, even past the day you rescheduled. That's the most common cause.
Taken on more than you can finish today? Deal with it early, and read Choosing the right reschedule reason before you pick one. The reason you choose has consequences of its own. To reschedule, tap View Job Details on the job, then the three dots next to the service, then Reschedule your service (it shows only if the job is eligible).
Heard Platinum Pros can do 20 a day? That's right. Platinum's cap is 20 jobs on a given day of the week, Gold's is 15, and all other tiers get 10. Claim what you can finish.
Bottom line
A day you can complete is worth more than a fuller one you can't. Jobs finished on their scheduled date keep your metrics clean and keep customers with you.
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