When this applies
Weather (rain, wet ground): reschedule. Dormant or hasn't-grown grass: skip.
Key facts
Rain or wet ground: reschedule and pick Inclement Weather or Lawn Too Wet — there's no weather skip reason. Hasn't grown enough: skip and select Lawn Hasn't Grown. Pick whichever matches what you found, not what pays more — trip-fee eligibility depends on tier and quota, not the reason (see "Mow Not Needed" skip vs trip fee). A dormant skip's auto email gives no reason, just the next date — telling the customer is on you. A weather reschedule auto-notifies by text, email, and push; outside the customer's window, the chat also gets your name and the reason.
What to do
Weather: Reschedule your service → Inclement Weather or Lawn Too Wet → submit. Check the chat after — if the reason and new date aren't there, send them yourself.
Dormant: Service Scheduling Issue → "Lawn already mowed / hasn't grown" → Lawn Hasn't Grown → submit, then message what you found and the next visit date — the auto email won't explain why. Send it at the time of the skip, not after.
No extra message is needed for a customer-requested change.
What happens in the app
Both start the same way: View Job Details on the job, then the three dots next to the service. Message the customer anytime via the message icon at the top right of Job Details — not a separate Conversations tab.
How you'll know it's done
A dormant skip counts against your completion metric like any skip — report honestly. Weather is a reschedule, not a skip.
No trip fee showing? Check your tier and quota, then contact Support.
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