Messaging customers
A Pro needs to say something to a customer, or a customer has said something that needs a response.
7 articles
A customer tells you in person they want to cancel. "Cancel" can mean many things — stop today, pause future visits, reschedule to a specific…
How fast to respond to messagesWhen a customer messages you in the app Inbox, reply — aim for 1–2 hours, whether the message just came in or has been sitting for a while. A message…
Landlord booked, but the tenant doesn’t knowSometimes the account holder for a job is a landlord or property manager, not the person who lives there — so the occupant you meet may have no idea a…
Messaging for skips, weather, and dormant grassWeather (rain, wet ground): reschedule. Dormant or hasn't-grown grass: skip. Rain or wet ground: reschedule and pick Inclement Weather or Lawn Too…
No off-platform payment, work, or personal solicitationEverything about a customer you're matched with in the app — messages, scheduling, payment, your contact info, and any extra work for them — stays in…
Notifying customers of a rescheduleWhenever you reschedule a customer's job, the app requires a message of at least 30 characters before it will submit — unless you picked a weather…
On My Way notification usageSending "On My Way" sends the customer an automatic notification that you're heading their way — a system alert, not GPS or live tracking…
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