The decision
Use a Mow Not Needed skip when you arrive and the lawn genuinely doesn't need mowing — already cut, hasn't grown enough, or the customer told you not to mow.
Your options
Four reasons: Customer Said Not to Mow, Lawn Already Mowed, Lawn Hasn't Grown, Other. Select the one that honestly matches what you found — not the one you think pays more.
What to weigh
GPS is checked automatically; a photo is encouraged, not required. Whether a trip fee is credited depends on your tier and a per-property quarterly quota — only Blue, Silver, Gold, and Platinum qualify. That quota also counts an obstruction trip fee at the same property. The $15 when a customer cancels after you're heading over doesn't count toward it, and neither does a dispute return-visit fee. Every skip counts against your completion metric regardless of reason — report honestly anyway, it keeps your history accurate.
If this, then that
Tasks Dashboard → Today's Job → the service → three dots on the job card → Service Scheduling Issue → select your reason → Submit.
What each path means
If a lawn consistently doesn't need service on your schedule, message the customer and suggest adjusting the frequency. Don't see an expected trip fee? Confirm your tier and quota first, then contact Support. App won't let you report a skip? Contact Support — they can process it on your behalf.
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