What triggered it
Pet waste is blocking part or all of the yard. You're not required to touch it or work around it: it's a health hazard.
What to do right away
Mow what's safe. Then, on the job, tap View Job Details (the address opens directions), then the three dots next to the service. Under Property issue, tap "Property obstruction or access issue" — not "Pet in yard," a different item that defaults the reason field wrong — then Next.
Check only the areas you couldn't finish. The reason is already filled in, so add a note that it was pet waste, and tap Next. If you mowed part of it, confirm the checklist, then take after photos of what you finished. Check Full yard only if none of the four areas — front, back, left, right — was safe; that records the visit skipped.
What to document
Photos of the waste aren't required, and close-ups are discouraged. A wide photo works if you want a record.
Who to contact
Message the customer so they know it needs clearing before your next visit. If it still isn't cleared when you return, contact Pro Support — they can note the account and reach the customer.
If you want to stop going there, you can drop the property. On the job, tap View Job Details, then the three dots next to the service. Under Service scheduling issue, tap Remove property from schedule, pick Customer issue, tap Next, then pick Customer has poop in yard and submit. If you don't see the option, contact Pro Support in the app.
You can also offer a cleanup as a required-service quote. On the job, tap View Job Details, then the three dots next to the service. Under Cleanup issue, tap Property requires a quote for cleanup. Your customer has to approve it before it's scheduled.
Why it matters
Report the conditions you found, and only work where it's safe to work. That's the standard.
Completing part of the yard and reporting the rest pays you for the job and counts as a completed mow. If your customer disputes it, the report and your after photos together keep your payout. The customer's automatic $10 discount is on us, not your pay. A full-yard report isn't billed. It may earn a $12 trip fee, but only when you couldn't do any of the yard, and it depends on your tier and this property's limit for the quarter. A run of genuinely full-yard reports does pull down your completion percentage — but dropping the property instead is a cancellation against your tier, which hurts more. Report accurately; don't mark a full obstruction as a partial to avoid the hit.
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