The question
Two different emails mention the no-poaching policy, and they mean very different things. Here's how to tell them apart.
How it works
The general reminder goes to every Pro. It explains the policy, the $5,000 fee, and how to avoid it. It isn't about anything you sent. Keep every message with your customers in the Inbox.
The Cease and Desist notice — subject "Your LawnStarter / Lawn Love Account Has Been Permanently Suspended" — is a legal letter, not a warning, sent only after your account has already been deactivated for poaching. The suspension is permanent, the email says you may be liable for up to $5,000 per violation, and you must stop contacting platform customers directly for one year.
What you control
Check which email you received; the reminder needs no action. If the Cease and Desist notice looks like a mistake — rare, but it can happen — contact Support and explain why. Support reviews your account.
A correctly applied deactivation is final — there's no review path back, and the suspension and cease-and-desist terms remain in place.
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