What triggered it
You arrive and the ground's too wet or muddy to mow safely: standing water, footprints or tire tracks that stay visible, the mower slipping, ruts forming, or grass clumping instead of cutting clean.
What to do right away
Walk the lawn before you start the mower. If any part is too wet, reschedule the entire service. Don't mow the dry parts. A partial mow leaves a half-finished job the customer can dispute, and no payout comes until the whole service is complete. Come back once the ground has dried.
Pick the reason:
- "Lawn Too Wet" for wet ground on site. It needs a note to your customer before you can submit.
- "Inclement Weather" for active rain or storms. The note is optional.
To reschedule: on the job, tap "View Job Details," then the three dots next to the service, then "Reschedule your service." Add the date, reason, and details, then tap Reschedule. Don't mark the job complete.
Your customer gets an automated notice with the new date. It names the reason for Lawn Too Wet. If you moved the job past the next day, the customer chat also gets your message with the reason and note, so check the chat after you submit.
What a reschedule means for you:
- A first visit rescheduled with "Lawn Too Wet" or "Inclement Weather" stays with you.
- Next day usually doesn't count against your jobs completed. Further out does, whatever the reason. That's what the app's "Rescheduling could impact your tier" warning refers to. It shows on every reschedule, not just wet-ground ones.
- A reschedule right after one for running behind, a personal reason, a medical issue, or a problem on the same property can send that customer to another Pro, whatever reason you pick. Make sure each reschedule reflects real conditions.
The app doesn't flag bad weather for you. If you expect it before the job's day, see Should you reschedule for weather?
What to document
Take photos of the wet or muddy conditions for your own records: chest height, showing where on the property and what the problem looks like. The reschedule flow has no photo upload, so keep them on your device in case the customer disputes the reschedule. If you already mowed and got stuck or caused damage, photograph the mower, the conditions, and the damage (ruts, torn turf).
Who to contact
Mowed already and caused damage? Stop, and get the mower out as safely as you can. File a damage report the same day if you can. On the job, tap "View Job Details," then the three dots next to the service. Under "Other," tap "Contact Support," then "What is the issue you're experiencing?" > Service > "What is the service issue?" > "Report damage at the property." Add what happened and your photos, then tap Submit. Don't mow more or try to fix the damage yourself. Reschedule the rest for a dry day.
Something not working?
- No wet-ground reason in the picker. Pick the closest weather reason, add detail in the notes, and contact Pro Support to confirm the right path.
- No Reschedule option. It only shows once the visit is within 14 days of today. If the job is further out, wait, or contact Pro Support if it can't wait. Inside 14 days, you can pick any date up to 2 years out. The picker lets you choose a date more than 2 years out, but submit fails with "You cannot reschedule jobs that far into the future."
- Your customer is upset. Message them through Inbox. Mowing a wet lawn risks their turf, so you moved the service to a date with better conditions.
Why it matters
Mowing wet ground risks ruts, torn turf, and mower damage. That can turn into a property-damage claim or a quality dispute, and both cost more than a reschedule. Marking a job complete when you only finished part isn't supported: no payout comes until the full service is done, and the unfinished part can be disputed. Picking "Lawn Too Wet" or "Inclement Weather" when conditions don't support it can be reviewed as suspected misuse of the reason. Skipping a wet mow protects you from damage claims, quality disputes, and the rating hit that comes with them.
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