When this applies
Use this when a customer's lawn comes in too tall at every visit. The app doesn't take a long grass report when the lawn was mowed recently. A lawn mowed every 2 weeks always counts as recently mowed, so a long grass report can't be filed on it. Recommending weekly is the fix. It also fits when fast seasonal growth outgrows the cadence. The customer gets an email to confirm; nothing changes automatically. Any Pro can recommend a new frequency on a regular mowing service. It isn't available on one-time jobs or other services.
What to do
- On the job, tap "View Job Details."
- Tap the three dots next to the service.
- Under "Service scheduling issue," tap "Recommend different service frequency."
- Pick the frequency ("Weekly," "Bi-Weekly," or "Monthly").
- Add a note on why if you like; your customer sees it in the email.
- Tap "Submit." The customer must confirm before anything changes. You can do this from any upcoming or completed mowing job.
What happens in the app
Customer confirmation email — the customer must confirm; you can attach a short note that appears in the email.
Key facts
Not automatic — changes only if the customer confirms. Any Pro can recommend a new frequency on a regular mowing service; it isn't available on one-time jobs or other services. No fixed rule for when to recommend; in practice:
- Weekly customer, slow growth → recommend every 2 weeks.
- Customer mowed every 2 weeks, in winter with minimal growth → recommend every 4 weeks.
- Customer mowed every 2 weeks, lawn regularly over 9 inches → recommend weekly.
- Customer mowed every 4 weeks (winter), overgrown at the next visit → recommend every 2 weeks.
How you'll know it's done
You won't get a notice when your customer confirms. Check the frequency on the service in "View Job Details" for their next job. Once they confirm, the new frequency shows there, starting with that job or the one after it. A frequency change resets the job's price along with the schedule, so your payout for each job can change once the new frequency takes effect. If they don't confirm, nothing changes.
Customer hasn't responded? Their frequency stays as-is. If the lawn keeps coming in too tall, you can drop the property.
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