The rule
Take photos of the property before you start work. The app asks for before and after photos on your first mow for a customer, every visit of a job that isn't a mow (like pool cleaning or bush trimming), a fix, and a long grass report, plus before photos on a required service quote — and it's the best way to protect your payout on every other job.
Why it matters
Before photos show what the property looked like when you arrived; with your after photo from the same spot they're your best evidence if a customer disputes the job. "Add Before Photos" is the first step after you tap "Start Job," and "Continue" starts the job. It opens on every job; on later mows you can tap "Continue" without a photo — take them anyway, so the habit is yours.
What counts as a violation
- First mow for a customer — before and after photos required. The app blocks completion without them.
- Every visit of a job that isn't a mow (like pool cleaning or bush trimming) — before and after photos required.
- Fix — before and after photos required: the before photo at the start, the after photo before you complete the fix, each blocking.
- Long grass report — at least one before and one after photo required. The app blocks submission until you upload them.
- Required service quote — before photos required. The app blocks submission.
- Later mows — you can tap "Continue" without a photo. Photos are recommended in case of a dispute.
Missed a before photo on a later mow? An after photo alone is accepted, but before and after, taken from the same spot and angle, gives you the strongest protection. Photos only protect you once they're uploaded in the app. Photos sitting in your camera roll don't count until then.
Consequences
A dispute can still cost you pay on any tier. Take an after photo on every job before you complete it. A missing after photo doesn't hold your payout — you're paid on completion either way. It matters only if the customer disputes the job: with no after photo on file, that job's payout can be reversed when the dispute is filed. An after photo is your baseline protection, but on mowing jobs it is not a guarantee: if the customer disputes the job and the photos show the lawn was not mowed to completion, or do not show the completed work, the payout can still be reversed. Clear photos of the finished work are what protect you.
A fix completed without an after photo has $7 taken out of its trip fee. Your after photo is what keeps the full trip fee, so take it before you complete the fix. This is separate from the dispute path above.
Missing before photos on a long grass report or a required service quote means the app won't let you submit it.
What to do instead
Every job:
- On the job, tap "View Job Details."
- Tap "Start Job."
- On "Add Before Photos," add photos of the areas you'll service, then tap "Continue." That starts the job.
- Do the job.
- Before you complete it, add your after photos.
Long grass reports and required service quotes:
- Take before photos of the property's condition as part of the report or quote.
- Upload them in the app — the report or quote can't be submitted without them.
- Complete the service and add your after photos before you complete the job, as usual.
Forgot a before photo? On a later mow, just take your after photo and complete the job — nothing else needed. If the app asked for them (your first mow for a customer, a job that isn't a mow, a fix, a long grass report, or a required service quote) and you missed them, the app won't let you complete or submit — contact Pro Support in the app and have the job's date and address ready. Never take a "before" photo after work has already started — that turns a simple miss into something that looks like fraud.
The app won't clear the photo prompt or let you complete the job? Close and reopen the app first. If that doesn't fix it, uninstall and reinstall it. If it's still stuck, contact Pro Support in the app. Have the job's date and address ready.
Clear, well-lit before and after photos, taken from the same spot and angle, are your best evidence if a customer disputes the job. Cover the full serviced area and include something that identifies the property (house number, mailbox, driveway).
Was this article helpful?
Thanks — glad it helped.