When this applies
This guide walks through the full completion flow for a job — arriving, taking photos, doing the work, and marking it complete — and what to do if something goes wrong along the way. Completing a job follows a fixed sequence: arriving at the property, taking before photos, doing the work, taking after photos, and then tapping Continue on the last step to submit it. The app records you at the property on its own while your location is on. Photos are the primary evidence in any dispute: if a customer challenges the job, the same spot is compared before and after, and an after photo on every job, taken before you complete it, is what protects your payout. You can take photos with your phone's camera and import them, but they only count once they're submitted in the app. Jobs must be completed (or rescheduled) by 9:00 PM property-local time on the scheduled day; missing that deadline flips the job to incomplete and affects your tier, even if you did the work.
Key facts
- The app asks for before and after photos on a long grass report, a fix, any service that isn't a mow (like pool cleaning or bush trimming), and your first mow for a customer, and won't complete those jobs without at least one of each. On later mows, photos are optional, but take them anyway.
- Required-work quotes: a before photo is required when you submit the quote — a separate step from completion.
- If you're about to complete a job without an after photo, the app may show "Protect your payout" (not every account sees it). Tap "Add photos and complete," add photos of the finished work, then tap "Continue."
- Always shoot the same spot, same angle, for both the before and after photo. A before and after of different areas won't hold up in a dispute, even if the work was done.
- Jobs must be completed or rescheduled by 9:00 PM property-local time on the scheduled day.
- The app records you at the property on its own while your location is on.
What to do
- On the job, tap "View Job Details."
- Tap "Start Job."
- On "Add Before Photos," add photos of the areas you'll service, then tap "Continue." That starts the job. Use the same spot and angle you'll use for the after photo.
- Do the work.
- Complete the service checklist for that job type — it asks you to confirm everything is done, so finish the work first. The Continue button turns on once every item is checked. Tap Continue when you're done with the checklist.
- Take your after photos, using the same spot and angle as your before photos.
- Tap Continue on this last step — that's what submits the job and shows your payout, and moves you to the next service at that property, if there is one.
What happens in the app
- "View Job Details" → "Start Job" → "Add Before Photos" → "Continue" — on the job, tap "View Job Details," then "Start Job." On "Add Before Photos," add photos of the areas you'll service, then tap "Continue." That starts the job. "Start Job" only starts the job; the app records you at the property on its own while your location is on.
- Before Photos / After Photos screens — where you upload photos for the property.
- The service checklist — the steps specific to that job type. Continue stays off until every item is checked.
- Continue — there's no separate "Complete" button; tapping Continue on the last step (after your after photos) is what submits the job, shows your payout, and moves you to the next service at that property if there is one.
How you'll know it's done
Completing the full flow — your location on so the app records you at the property, same-area before and after photos, on time — keeps you defensible if a customer disputes the job. An after photo on every job, taken before you complete it, is what protects your payout if a customer disputes. Submitting the completion flow before the work is actually finished can pull your payout back, and it can leave you unable to win a dispute — once you've moved past the photo steps, you may not have matching same-area photos to prove the work was done. Missing the 9:00 PM deadline has a separate consequence: the job flips to incomplete, which counts against your tier metrics and can cause it to be reassigned to another Pro.
Something not working?
- Submitted before finishing? If you're still at the property, finish the job as normal — no additional action needed. If you can't finish it that day, contact Pro Support — they'll submit a dispute for you to respond to, so you can complete it correctly. If you no longer want the property after that, ask about dropping it through the next-service option.
- The app won't let you submit or complete? If it says "You must upload between 1 and 15 photos," add a photo of the area, then tap "Continue." If your photos show on the screen and it still won't continue, close and reopen the app, then try again. If it still won't, or for a connection error or frozen screen, contact Pro Support in the app. Have the job's date and address ready.
- Job disappeared from your schedule and you already did the work? Contact Pro Support in the app. Have the job's date and address ready.
- Not sure whether a photo is required? The app asks for before and after photos on a long grass report, a fix, any service that isn't a mow, and your first mow for a customer, and won't complete those jobs without at least one of each. On later mows, photos are optional, but take them anyway.
- Close to the 9:00 PM deadline and won't finish? Reschedule the job rather than letting it go past the deadline. Reschedules should only be used when absolutely necessary — but a reschedule beats an incomplete.
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