When this applies
Grass at 9–15 inches gets an automatic fee, no customer approval needed. At 16"+, the app needs a customer-approved quote — if the customer declines, the service is cancelled or rescheduled, depending on what the customer chooses.
Key facts
- Photos are required — no photos, no fee; good documentation also protects you if disputed.
- The app asks "How much of the [full yard, backyard or front-yard] is long grass?" Pick Full area when the long grass covers all of that area, Partial area when it covers only part of it. Partial area adds 50% of your payout, full area 100%.
- Submitting the report completes the job. Once the job is complete, the report can't be filed, so that job pays your regular payout.
- If the property had a service recently, the app shows "Feature unavailable" and doesn't offer the report. If the grass is long anyway, contact Pro Support in the app before you mow, and have photos of the grass ready.
What to do
- Measure the height with a yardstick or tape measure.
- Right after measuring, before you mow: on the job, tap "View Job Details," then the three dots next to the service. Under "Cleanup issue," tap "Long grass."
- Under "What is the grass height?", pick "Between 9 to 15in," then "Partial area" or "Full area." Tap "Yes" to "Are you committed to doing the job right now at long grass fee rates?", then "UPLOAD PHOTOS."
- Before you mow, take 2 or 3 photos of each section of the yard you're servicing, from chest level, not close-ups of the grass. Add one close shot of the tape measure or yardstick against the grass showing the height, and one with the customer's address in it.
- Mow — raise the deck, multiple passes — then take your after photos from the same spots and angles as your before photos.
- Attach your photos and submit the report. Submitting the report completes the job.
A customer heads-up is optional.
What happens in the app
Your customer doesn't need to approve the fee. Once the report is approved, the fee shows as its own line in Billing: open the menu, tap Settings, then Billing, and look under Activity for "Additional payout for long grass." Payouts go out every Monday.
How you'll know it's done
Report approved, and the fee shows in Billing — that's it.
Missed your photo window? You likely can't qualify after the fact — file what you have now.
Customer disputes it? Pro Support checks your photos against the claim.
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