What triggered it
Equipment can fail on the way to the job or once you're there. Here's what to do for each.
What to do right away
En route: If your truck breaks down, see if it's something you can fix quickly. If not, reschedule with reason "Equipment failure" and a specific return date.
On-property: Work with what's still functional, let the customer know you need to reschedule the visit — it protects the relationship — then schedule a return visit. You may need to let Support know that your equipment is operable again.
One tool down? Finish what you can and tell the customer what's left. All equipment down? Reschedule the rest of today's jobs.
Why it matters
Equipment failures happen, and a single honest report won't, on its own, cost you your other jobs. Rescheduling often can affect your job offers and your customers, so use the reason that actually fits what happened. On-site equipment failure doesn't qualify for a trip fee.
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