What triggered it
Branches, leaves, vines, or storm debris can make a mow unsafe or damaging. The bar: can you see the ground clearly, and is mowing safe for you and the property? A few leaves don't count.
What to do right away
Pick the one that fits. Don't do both.
- Part of the yard is blocked. Mow what you can. Then tap the help icon on the job screen, choose "Report Partial Completion," mark the blocked areas, and set the reason to "Debris in the yard."
- None of the job can be done. Don't mow. Tap the three dots on the job card, then "Cleanup issue" and "Property requires a quote for cleanup." Pick the service and area, set a fair price, describe the debris and where it is, and pick a cleanup date. The mow reschedules after it.
For a quote, message the customer right away and confirm it's awaiting approval. Once it's approved, do the cleanup first, then the mow. The cleanup is usually on a different day.
What to document
Add at least 3 photos to the quote, including one wide shot of the full lawn and one close-up of the worst hazard.
Who to contact
If the quote isn't approved or you don't hear back, contact Pro Support. You can use the three dots on the job card. Don't try the original mow while the debris is still there. Reply to customer questions in the app.
Why it matters
Mowing through debris you should have reported can damage your equipment and leave a worse result than not mowing. In a partial-completion report, use "Debris in the yard," never "Property Obstruction" or "Vehicle Obstruction." Once the customer approves, you get an email with the new date and your payout.
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