The decision
Decide before you tap "Send Message & Claim Customer" — a skipped job costs you nothing, but a job you claim and can't complete costs you a customer relationship and hurts your tier. The job card pulls fresh data every time you open it, so what you see is accurate up to the moment you claim.
Your options
Claim it if it fits. If it doesn't, decline with a reason — payout too low, location doesn't fit your schedule, at capacity, or other — rather than claiming it and dropping it later.
What to weigh
Check Available Jobs often — it shows price bubbles by location — and we advise you keep your notifications on at all times. Decide fast: your tier and zone set how much of a head start you get on a new job before it opens up to other Pros. On the job card, weigh property size, price, route fit, gate size/access, last service date, pets, corner-lot status, and customer notes. Check terrain and slope before you claim — the job card doesn't show them, and acreage alone can hide a steep or heavily wooded property that runs much longer than the listed size suggests. You can use Google Maps or a similar tool to look at the terrain, but don't trespass on the property.
If this, then that
Doesn't fit → decline with the closest reason. Fits → move through the claim flow (yard size, route map, service info, then the scheduling-policy screen) without delay, since another Pro can still claim it first — you'll see "Missed This One!" if they do. On the scheduling-policy screen you commit to reschedule only for weather and complete the property once before dropping it.
What each path means
Claim carelessly and it usually ends dropped or incomplete — costing the customer relationship and counting against your tier and future offers, even if you reschedule first and cancel later (rescheduling then canceling still counts as a failed visit). Decline what doesn't fit and it costs you nothing. Check the card fully and check terrain on a map before you claim — not just size and price — and you claim jobs you can actually finish, protecting both the customer relationship and your tier.
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