The rule
Use this when you notice work beyond the scheduled job — overgrown shrubs, a bare patch, a cleanup — that a customer might want done. This is what's called a recommended-service quote (you'll also hear it called an additional service or extra work). Submit the quote with a photo of the condition, then wait for the customer to approve it before starting any of that extra work. A verbal "just do it" from the customer isn't approval.
Why it matters
You spot the opportunity → photograph it → submit a quote with the photo and a description of the work → the customer reviews it and either approves or rejects it (they can't change the price or scope) → only on approval does the job get added to your schedule and a payout become possible → you do the work → you upload an after photo → you get paid. The most common breakdown: doing the work before the customer approves. Nothing schedules the job or guarantees payment until the customer taps Approve.
What counts as a violation
Starting the recommended work before the customer approves. While you wait, continue only the base mow or other already-scheduled work.
Consequences
If you start the recommended work before the customer approves the quote, you're not guaranteed to be paid — a verbal go-ahead in person doesn't count as approval. There's no dispute process for this situation, since no approved job exists yet to dispute. No work should ever be completed without a properly assigned and approved service.
What to do instead
Take the condition photos. Walk to the specific area — don't shoot from across the yard. Take at least two clear photos of the condition, framed on the specific area, in focus, with enough context to show what you're describing. The app doesn't require them, but they're the strongest driver of fast approval, and they protect you if a dispute comes up later. Your written description carries equal weight: the "Details of the work to be performed" field is app-required (50-character minimum).
Submit the quote.
- On the job, tap "View Job Details."
- Tap the three dots next to the service.
- Under "Recommendations," tap "Recommend more work/services."
- Select the specific service from the list of available recommendable services.
- Select Price services and enter the price, how many people will work on the job, how many hours it will take, and how often the service should be done (one time, weekly, bi-weekly, monthly, bi-monthly, quarterly).
- Select where on the property the work applies: Full yard, Front yard, Left side, Back yard, or Right side.
- In "Details of the work to be performed," describe exactly what you'll do — the app requires a minimum of 50 characters.
- Attach your condition photos.
- Choose the day you want the service scheduled — once approved, the job is added on the date you picked.
- Submit the quote.
Wait for approval, then do the work. You'll get an email when your customer approves it. Until then, a job at that property shows "Quote pending customer approval" when you tap "View Job Details." Once they approve, the job shows up on your schedule on the day you picked, and that's when you do the work. Message the customer if you haven't heard back after a reasonable time. While you wait, continue only the base mow or other already-scheduled work. Then do the work and upload the after photo when prompted.
Something not working?
- Photo is blurry, off-target, or didn't upload: retake or reattach it before submitting. The photo has to match the scope area you selected.
- Quote sitting unapproved: don't start the work hoping they'll approve later. Message the customer in the app to follow up — they may not have seen it yet, have questions, or want to talk through scope or price.
- I sent the wrong price and my customer hasn't answered yet: on a job at that property, tap "View Job Details," then tap the quote marked "Quote pending customer approval" and tap "Update Recommendation." Change the price and submit it again. "Update Recommendation" shows on a quote until the customer answers.
- Already started the work before approval and now worried about payment: work done before approval isn't guaranteed to be paid. Contact Pro Support in the app and have the job's date and address ready — recovery isn't guaranteed.
- Customer declined the quote: that's their call and doesn't affect your standing — there's nothing to escalate. If you think they misread what you proposed, message them in the app to clarify, then submit a revised quote with adjusted scope or price. Don't resubmit the same quote unchanged.
Your outcome
A clear condition photo and description raise your approval rate — more of your recommended-service quotes turn into paid work. Your condition photo and your after photo work as a pair if a dispute comes up later: the condition photo shows what you proposed, the after photo shows what you did.
Related articles: Before-photo requirements (when / which services) · Required-service before-photo for quotes · Guidelines: Taking Photos
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