When this applies
If you run your business with a team, you can add secondary crews under your account — each crew member gets their own login and a scoped app experience, while you keep full account control.
What to do
Adding a crew member: In the Crews screen (app) or /crews (web), fill in "Crew name," "First name," "Last name," "Email," "Phone," and "Password." Their starting point starts as your business address. To change it, go to Settings, then "Starting Point," and pick their crew. Copy the crew message from the Crews screen and send it to them yourself — nothing is sent automatically.
Reassigning a job: On the job, tap "View Job Details." Tap the three dots next to the service, then under "Other," tap "Change Crew." Pick the other crew, tap "Change Crew," then "Continue." Available once you have 2+ crews.
Removing a crew: Reassign active jobs to another crew first — the app blocks deletion otherwise. Then delete the crew in the app: in "Crews," tap the crew's card, then "Delete Crew," then "Continue." Deleting is app-only.
What happens in the app
The Crews screen (app) is where you create, edit, and invite crew members. The web portal (/crews) adds and edits crews too, with a crew selector and live map, but it can't delete one. Crew logins there are management-only. Change Crew reassigns a job between crews.
Key facts
- Only you, the account owner, can add, edit, remove, or switch crews — a crew member can only edit their own record.
- You can add and edit crews in the app or the web portal. Deleting a crew is app-only.
- A crew member's app is scoped to today's jobs, messages, and late jobs — no payout info, job claiming, or access to your business profile, banking, or settings.
- Registering a crew member isn't tied to your damage-fee waiver or insurance eligibility — only you need a background check.
- The platform supports one account owner. An equal partner would join as a secondary crew member and couldn't claim jobs themselves.
How you'll know it's done
Adding a crew doesn't bring in more job offers on its own — your offers still go by your main crew's starting point. A crew lets you split the jobs you already have, while you keep full control of your account, payouts, and job selection. Crew members can complete assigned jobs but can't claim jobs or access your account settings.
Running into an issue?
- App grayed out or won't log in? Contact Pro Support in the app. Have your crew member's name and the email they log in with ready.
- Locked yourself out? Don't share your login — contact Pro Support to restore access and set up the crew member correctly.
- Crew can't see a job? Use Change Crew to reassign it.
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