When this applies
This covers what to do and what to expect on your first actual service, from reviewing the job card to marking the job complete.
What to do
- Review the job card so you understand what's expected for the service.
- Mow the full yard, edge walkways and driveways, and blow clippings off hard surfaces.
- Mark it Complete (or reschedule it if you can't finish) by 9:00 PM property-local.
- Check the Done tab in Today's Jobs to confirm it's done.
How you'll know it's done
Check the Done tab in Today's Jobs. If the job is there, you're done.
Customer not home? Customers aren't required to be home. Complete the service whether or not they're there. If you can't get to the lawn (for example, a locked gate), report it through the app's Report a Problem flow.
Customer canceled? You don't need to do anything.
Running past 9:00 PM? Reschedule the job, don't leave it incomplete. A reschedule still counts against your completion rate, but repeated reschedules are the bigger risk, because they can lead the customer to cancel. An incomplete is worse: it counts against your tier, and an incomplete first visit can pause Intro, Red, or Disengaged Pros for 3 days.
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