When this applies
Every job starts this way: let the customer know you're on the way, check the address when you arrive, tap Start Job, then take your before photos.
What GPS records
The app records GPS when you arrive at and leave the property, not when you tap Start Job. That record is what gets checked if the customer disputes the service, so keep location services on.
What to do
- Send the on-the-way notification when you start heading to the property, before you start driving. It's encouraged for every visit, not required, and matters most on first visits and at properties with kids, pets, a gate, or tricky access.
- When you arrive at the property, check the address against the job card. GPS pins aren't always accurate; this is a safety habit, not an app step.
- Park safely and legally.
- Tap Start Job once you're at the right property.
- Take your before photos: wide shots of the front lawn and back lawn (if serviced), existing damage or notable conditions, gate or access, and anything that affects the service. It's best practice: it shows your work, and it's what you'll point to if the customer disputes the service.
What happens in the app
You send the notification in the app. Start Job is in the job details.
How you'll know it's done
You have a documented record of your visit, which helps in a dispute over the address or the property's condition when you arrived.
GPS pin seems wrong? Don't tap Start Job. Check the job card address and contact the customer or Pro Support if you need to.
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