Performance & Pro tiers

Where a Pro stands overall, how that standing is measured, and what it unlocks or costs them.

3 articles

Avoiding an account pause or deactivation

A pause and a deactivation are different account states with very different recovery paths — and "suspension" isn't a real one; it's…

Understanding & improving your tier

Use this to find out exactly which metrics move you up a tier — from New Pro all the way to Gold or Platinum — and what to focus on this week. You start…

Why customer cancellations still affect your metrics

If a customer cancelled on you and your "% of jobs completed" dropped anyway, that's working as designed — and no, it can't be…