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When your first payout goes out, why it can wait a little longer than the ones after it, and what to do if it isn't showing. A completed job credits…
Why payout differs for same-size yardsDisputes & reviewsTwo properties that look the same size to you can pay differently. Here's why, so you can tell a normal pricing difference from an actual error…
Choosing the right reschedule reasonRescheduling & reliabilityWhen you reschedule a job, the app asks why — pick the reason that actually matches your situation, every time. The reason you pick feeds straight into…
Understanding & improving your tierPerformance & Pro tiersUse this to find out exactly which metrics move you up a tier — from New Pro all the way to Gold or Platinum — and what to focus on this week. You start…
Required-service quote photos and waiting for approval (beyond long grass)Photos & job recordsThis covers non-mowing required-service quotes — Cleanup and Leaf Removal: what photos you need, and the rule that decides whether the job even gets…
Background check requirementsGetting startedEvery Pro completes a criminal and identity background check through Checkr, our third-party provider. It's triggered after your first job — not at…
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